Term and Conditions

Welcome to Voyage Bag Shop! These Terms and Conditions govern your use of our website and purchases of our premium travel accessories. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ who can form legally binding contracts. We reserve the right to refuse service to anyone at our discretion.

1.2 Intellectual Property

All content on voyagebagshop.com, including text, graphics, logos, and product designs, is our exclusive property or licensed to us. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However, slight variations may occur. If you receive a product substantially different from its description, please contact us immediately.

2.2 Product Availability

All products are subject to availability. We may limit quantities and discontinue products without notice.

2.3 Non-Returnable Items

For hygiene and quality control, we cannot accept returns on:

• Leather Tablet & A4 Sleeves (due to personalization potential)
• Wash & Toiletry Bags

3. Ordering and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation. We process orders within 1-2 business days (excluding weekends/holidays).

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that your payment information is accurate and authorized.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
• Free Shipping: EMS for orders over £50, 15-25 business days after dispatch

4.2 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary due to customs processing.

4.3 Delivery Issues

You are responsible for:

• Providing accurate delivery information
• Any additional customs/duties fees
• Reporting non-delivery within 30 days of shipment

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

• Items are unused with original tags and packaging
• You’ve obtained a Return Merchandise Authorization (RMA)

5.2 Return Process

1. Email [email protected] with your request
2. Wait for RMA instructions
3. Ship items with RMA clearly visible

5.3 Refund Details

• Refunds processed within 5 business days of receipt
• Original shipping fees non-refundable for changed-mind returns
• Customers responsible for return shipping unless our error

6. Customer Responsibilities

6.1 Accurate Information

You must provide complete, accurate information when ordering and communicating with us.

6.2 Prohibited Conduct

You agree not to:

• Use our site for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Make fraudulent purchases
• Misrepresent yourself in returns/exchanges

7. Limitation of Liability

Voyage Bag Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Customs delays or fees
• Product misuse or unauthorized modifications
• Events beyond our reasonable control

Our maximum liability is limited to the purchase price of the product in question.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.

10. Governing Law

These terms are governed by English law. Any disputes shall be resolved in the courts of England and Wales.

11. Contact Us

For questions about these Terms:

Voyage Bag Shop
48 Goose Gate
Nottingham, GB NG4A 7XP
Email: [email protected]