Privacy Policy

At Voyage Bag Shop (“we”, “us”, or “our”), we understand that your privacy is as important as the security of your belongings in our premium travel accessories. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website voyagebagshop.com.

Please read this policy carefully. By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Information

• Contact Details: Name, email address, phone number, shipping and billing addresses
• Payment Information: Credit/debit card details (processed securely through our payment gateways), PayPal account information
• Order History: Products purchased, order dates, order values

Non-Personal Information

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on site, clickstream data
• Cookies Data: See our Cookies section below for details

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for our premium travel products
• To provide customer support and respond to your inquiries
• To improve our website, products, and services
• To prevent fraud and enhance the security of our website
• To send you marketing communications (only with your consent)
• To comply with legal obligations and protect our legal rights

3. Sharing and Disclosure of Information

We may share your information in the following limited circumstances:

• Service Providers: With trusted third parties who assist us in operating our website, processing payments (Visa, MasterCard, JCB, PayPal), shipping orders, and providing customer service
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement robust security measures to protect your information, just as our bags protect your belongings:

• All data is transmitted using SSL encryption
• We are PCI DSS compliant for payment processing
• Sensitive payment information is tokenized and not stored on our servers
• Regular security audits and monitoring systems

While we implement these measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but we strive to use commercially acceptable means to protect your personal information.

5. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request restriction of processing your personal information

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and shopping cart items
• Analyze website traffic and usage patterns
• Deliver targeted advertisements (with your consent)

You can control cookies through your browser settings. However, disabling cookies may affect certain features of our website.

7. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated “Last Updated” date.