Welcome to Voyage Bag Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium travel accessories, shipping policies, and customer service. Whether you’re a frequent traveller or looking for the perfect companion for your next adventure, you’ll find helpful information below.

About Our Products

What types of bags do you offer?
Our collection includes carefully curated travel essentials: Backpacks, Cross Body Bags, Holdalls, Leather Tablet & A4 Sleeves, Luggage, Shopper Bags, Shoulder Bags, Suit Carriers, Tote Bags, Trolleys, and Wash & Toiletry Bags. Each product is designed with the discerning traveller in mind, combining functionality with sophisticated style.
Are your bags suitable for business travel?
Absolutely. Our Leather Tablet & A4 Sleeves, Suit Carriers, and premium Holdalls are particularly popular with business travellers. These products combine professional aesthetics with practical organisation features to keep your work essentials secure and accessible during your journeys.
Do you offer products for different travel styles?
Yes! Whether you’re a minimalist traveller needing just a Cross Body Bag, a student requiring a spacious Backpack, or a family traveller looking for sturdy Trolleys, our range caters to diverse travel needs while maintaining our signature commitment to quality craftsmanship.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient checkout. All transactions are processed through encrypted channels for your security.
Is my payment information secure?
Your security is paramount. We use industry-standard SSL encryption for all transactions and never store your complete payment details on our servers. For additional peace of mind, PayPal users benefit from their buyer protection policies.
Can I modify my order after payment?
As we process orders quickly (within 1-2 business days), changes may not always be possible. Please contact [email protected] immediately if you need to modify an order, and we’ll do our best to accommodate your request.

Shipping & Delivery

Where do you ship?
We offer seamless global delivery to most countries, excluding certain remote areas in Asia and other regions. During checkout, our system will automatically notify you if any delivery restrictions apply to your location.
What are my shipping options?
We provide two reliable shipping methods:
1. Express Shipping (10-15 business days): £12.95 via DHL/FedEx with full tracking
2. Free Standard Shipping (15-25 business days): For orders over £50 via EMS
All orders are processed within 1-2 business days before dispatch.
Are there additional customs charges?
International customers may be responsible for customs fees or import taxes determined by your local customs office. These charges vary by country and are not included in your order total. We recommend checking with your local customs authority for estimates.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For Express Shipping, you can track via DHL/FedEx’s websites. For Standard Shipping, use the EMS tracking system. Need help? Contact [email protected].

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If your Voyage bag doesn’t meet your expectations, our customer service team will guide you through our straightforward return process. Items must be unused and in original condition with all tags attached.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service and retaining your receipt until the return is complete.
How long do refunds take?
Once we receive and inspect your return (typically within 5 business days), we’ll process your refund to the original payment method. Please allow 3-5 additional business days for the refund to appear in your account, depending on your financial institution.

Customer Service

How can I contact customer service?
Our Nottingham-based team is available via email at [email protected]. We aim to respond to all enquiries within 24 hours during business days (Monday-Friday, 9am-5pm GMT).
What’s your physical address?
Voyage Bag Shop operates from our workshop at:
48 Goose Gate, Nottingham, GB NG4A 7XP
While we don’t offer in-person shopping at this location, we welcome your correspondence.
Do you offer product care advice?
Absolutely! We recommend our leather care products to maintain your bag’s premium appearance. Many customers add these to their initial order for combined shipping. Specific care instructions are included with each product.

Didn’t find your question answered here? Our customer care team is always ready to assist at [email protected]. At Voyage Bag Shop, we’re committed to delivering not just premium travel accessories, but complete peace of mind for your journeys.